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Terms & Conditions


·    All collars and leads have a 6 month collect & return warranty (UK and Ireland only - postcode exclusions apply)

·    All warranty repairs are subject to inspection, during the warranty period an acceptable level of maintenance is expected.

·    Normal wear and tear is not covered under the manufacturer's warranty. In cases of wear and tear or poor maintenance, the warranty will be void and the repair will be subject to charge.

·    It is the sender's responsibility to package these warranty repairs to ensure they are not damaged in transit. We advise you to return the item in it's original packaging.

·    Refurbished items are subject to the warranty terms detailed in the product description at the time of sale.

Product Disclaimer


All images are shown for illustration purposes only, actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products at our discretion.

​Wolf or Well reserves the right to cancel orders and refund customers' money at any time due to pricing errors or other issues relating to accidental misinformation or online error.


Returns Policy

See our Returns Policy click here.

Card Payments

Exchange rates vary, all payments made to Wolf of Well are in Pound Sterling. Bank Transfer and other payment methods may use other exchange rates, we always recommend checking with your bank/Paypal for their daily exchange rate.

Please note orders totalling over £1500 must be paid by bank transfer. Your order may go through by card or PayPal but we will be in touch to arrange payment by Bank Transfer.

Discounts and Promotions

·    Promotions are subject to availability (only while stocks last) and can't be purchased in conjunction with other coupons or codes.

·    Some products cannot be discounted, and promotions and vouchers will not be applicable for use.

·    Refurbished goods or products that have quantity discounts already applied cannot be further discounted.

·    We reserve the right to remove products from promotion at any time.

Coupon Codes

All voucher codes must be entered at the basket stage before checking out, voucher codes cannot be redeemed after the order has been placed.

False Orders

With a growing number of fraudulent orders, we may hold your order and contact you before processing it. We reserve the right to ask for an alternative method of payment if we expect the card used does not match the delivery address. All attempts to place false orders or attempts to deceive will be reported to the Police.


Wolf Of Well accepts no liability for loss and/or damage to property or purely economic loss resulting from use of products sold or late delivery. We do not offer any form of compensation for any loss of business. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the law of the United Kingdom and most particularly that of Northern Ireland. 

Images are shown for illustration purposes only and actual products and packaging may vary due to changes made by our suppliers. We reserve the right to remove or replace products with superior products at short notice.​


We reserve the right to vary these terms and conditions at any time. The terms and conditions we apply to the contract between us shall be those in force at the time we receive your order.

We reserve the right to amend our prices and shipping charges without prior notice.

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