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Frequently Asked Questions

FAQ: FAQ
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What is BioThane®?

BioThane® is the brand name of coated webbing made by BioThane® Webbing Corp and is pretty much a polyester webbing coated with a TPU or PVC coating that makes it durable, easy to clean, waterproof and long lasting.

 

The advantages of BioThane® over leather are the fact that it doesn't change its appearance, doesn't wear out, will not absorb water or dirt, won't get heavy, won't change colour, won't dye your dogs fur, it is resistant to bacteria and mildew, is flexible and is stink proof.

 

Unfortunately, BioThane® is not chew proof, a determined dog can easily chew through a lead or long line, I know, my puppy has done just that!

 

BioThane® is incredibly strong, the 20mm width has a break strength of 750 lbs. This is more than strong enough to hold the strongest dog.

 

All my leads and collars are held together using only brass rivets which are machine riveted and are of the highest quality and are designed to last for years.

What is your return policy?

I gladly accept returns, exchanges and cancellations, if you have ordered an item and it doesn't fit, I will be more than happy to replace it. Custom items can't be returned or exchanged due to the nature of these items, unless they arrive damaged or defective.

Contact me within: 7 days of delivery

Dispatch items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase.

Conditions of return:

Buyers are responsible for return postage costs, item will then be returned at my postage cost. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

What are the payment options?

I accept Apple Pay or Bank Transfer.

How do I measure for a collar?

Check out the 'How to Measure for a Collar' page for all the help you need to get the correct fit for your dog.

What are your collar sizes?

My standard collar sizes are Small, Medium and Large, if your dog has a larger or smaller neck size, contact me and let me know and I will be able to make a custom collar for you.

Small: 10-14 inches

Medium: 14-18 inches

Large: 22-26 inches

What are your fillet string lengths?

My standard fillet string sizes are Pony, Cob and Full. The length of the filet string is measured from the end of the clip to the end of the other clip. The widths are either 16mm or 20mm.

Pony: 15 inches

Cob: 18 inches

Full: 21 inches

What are your lead lengths?

My standard lead lengths are 2ft, 3ft and 4ft, my longline lengths are 5ft, 10ft, 15ft & 20ft and my Hands- free leads are 6ft. Making a lead shorter or longer lead isn't a problem, Contact me and let me know and I will be able to make a custom lead for you.

 

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